Service Advisor

Hartwell Automotive Group Limited are seeking a Service Advisor to come and join the team in Hereford where we represent BYD and Omoda/Jaecoo plus hold Ford authorised repairer status.

Are you a customer-focused individual with a passion for cars and excellent communication skills? We are looking for a Service Advisor to join our dynamic team at Hartwell 

Why Join Us?

• Competitive basic salary + performance-based bonuses 


• Ongoing training and career development 


• Friendly, supportive work environment 


• Employee discounts on servicing, vehicle parts & vehicles 


• Opportunity to work with a new and rapidly growing automotive brand


• Pension, life assurance, health and retail discounts

What You Will Do:

• Greet customers and provide exceptional service 


• Schedule and manage vehicle service appointments 


• Liaise between customers and technicians 


• Explain repair work and costs clearly 


• Upsell additional services when appropriate 


• Ensure a smooth and efficient workshop flow 


• Liaise with technicians to coordinate the work schedule and progress updates


• Accurately manage booking systems, job cards, invoicing and customer records

What we are looking For:

• Previous experience in a service advisor role (automotive preferred) 


• Strong customer service and communication skills 


• Ability to work in a fast-paced environment 


• Basic technical knowledge of vehicles (training provided) 


• IT proficiency and attention to detail 


• Strong organizational and admin skills, including familiarity with dealer software systems


• Neat, professional appearance; team player with keen automotive interest

If you are ready to take the next step in your automotive career, we’d love to hear from you!