Service Advisor

Service Advisor

Red Recruitment is recruiting a Service Advisor for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service, making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience.

If you have an empathetic approach and like working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity.

This is a great career opportunity with excellent progression and a chance to develop your sales skills.

Benefits and Package for Service Advisor:

Salary: £24,979.50 Per Annum with on-target earnings (Average OTE up to £36,000)
Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm
Contract: Permanent
Location: Norwich Hybrid - 2 Days a Week from Home

233 hours annual leave holiday increasing with length of service.
Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends' discounts on our services & products
Pension Scheme, up to 3% Company matched
Free on-site parking
Key Responsibilities of Service Advisor:

Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
Generate and convert sales leads through proactive outreach and effective engagement
Provide accurate product information and tailored recommendations
Build strong customer relationships to encourage repeat business and loyalty
Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
Clearly explain the benefits of upgraded devices and services
Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
Spot up-selling and cross-selling opportunities in every interaction
Prepare accurate quotations, process orders, and ensure timely follow-up
Key Skills and Experience of Service Advisor:

Have an excellent telephone manner
Previous experience within a sales or call centre environment
Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell
Are reliable, trustworthy and motivated
If you have the relevant skills and experience as a Service Advisor and are interested in the position, please apply now!

Red Recruitment (Agency)
Only candidates based in UK and eligible to work in UK are allowed