Service Advisor

Porsche Retail Group (PRG) have an excellent opportunity for a Service Advisor to work for one of the world's most iconic brands and join Porsche Centre West London.

This role plays a key part within the dealership, advise potential, new and existing customers on which service, or maintenance, may be required to be performed on their vehicle.

If you're an experienced Service Advisor with a dealership background, who loves to work in a fast paced environment, we'd love to hear from you.

Core Responsibilities
Ascertain the customers' automotive issues and conducting technical visual inspections
Checking vehicle maintenance records and examining service schedules
Booking walk in customers and upselling Porsche Service's and accessories.
Raise orders for parts identified
Identify and sell value added services and accessories
Track the vehicle through the workshop, remaining in constant communication with the customer during the repair process, and ensuring delivery of the vehicle at the promised time
So, what makes life at PRG unique?
An induction like no other. As part of your welcome, you will enjoy a day at the Porsche Experience Centre, Silverstone, where you drive a selection of Porsches on the track.
Porsche for a weekend. Once a year, for a special occasion, you will get a choice of a Porsche, at no additional cost to you.
Every staff member is treated as a brand advocate. You will be able to support events, such as the Porsche GB Carrera Cup.
That sounds exciting, but what else?
Salary of £33,865 based on experience, with an OTE of £50K +
Option of a VW Group Vehicle at a preferential leasing rate
33 days holiday per year, with extra days for long service
Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
Private Medical Insurance, with the option to add your loved ones
Dedicated mental health champions
Employee representative body - your voice at work
Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
Life Assurance
Income Protection Insurance
DC Pension Scheme
Employee Assistance Program - support and advice on issues impacting your wellbeing
And what's it actually like to work at Porsche Centre West London?
A prime location on the A4 in Chiswick, close to public transport links. A five-minute walk from Chiswick High Road
Dedicated satellite aftersales service building nearby in Kew, and successful candidates will be allocated to one of the locations, but may need to work in either
Free car parking a short walk from both sites. Free onsite for bikes, bicycles and scooters
There are 32 ramps across both locations
And what about you?
We value attitude over experience and offer a comprehensive training and support programme, as you progress through the Porsche Aftersales Accreditation programme.
You will have the opportunity to grow through our leadership development programmes
And finally – who are we?
Headquartered in Reading alongside Porsche Cars GB Ltd, we are owned wholly by Porsche Germany. We operate five Porsche Centres, two satellite Service Centres and a Trade Parts Distribution Centre in and around London.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.
You'll find our culture of trust, integrity, and empowerment filters through every channel of our business.
Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.
So, what's next?
Excited? We'd love to hear from you
Apply now with a copy of your CV and if selected, a member of the team will contact you for an informal chat
You'll then meet a one of our Management Team, so we can ensure the role is right for you
And don't forget to visit our ‘socials', just search ‘Porsche Retail Group'.
How to Apply
Please note that eRecruitSmart is advertising the role of Service Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!

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