Service Advisor- Dunstable

Midlands Truck and Van are the approved Mercedes-Benz commercial vehicle dealership representing the West Midlands & Shropshire areas. We are proud to offer New Van & New Truck Sales, Used Van & Used Truck sales and Aftersales solutions including 24hr servicing and parts availability. We are located at Birmingham, Coventry & Wolverhampton.

As a Service Advisor, you will be responsible for:

• Greeting customers in a friendly, professional, and courteous manner


• Checking in vehicles, including entering customer and vehicle information on internal software


• Creating quotations for customer on repairs and works, ensuring the customer is happy


• Arranging vehicle pick up date, time method and location with the customer


• Monitoring repair and works status, keeping the customer up to date


• Explaining and handing over the repair and work details to the workshop team


• Performing visual inspections of vehicles before and after any works conducted


• To undertake general administrative duties to ensure the smooth flow of work within the Customer Service and Workshop teams

As a Service Advisor, you will have the following:

• Experience in the automotive sector desirable


• Experience in a customer contact and customer support position


• General IT Skills including Microsoft Office Applications


• Excellent communication and interpersonal skills


• Enjoy working in a team environment

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

At Midland Truck and Van your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: https://www.midlandstruckvan.com/content/uploads/docs/GroupPrivacyPolicyStatementV2.pdf

A NOTE FOR RECRUITMENT AGENCIES:

Midland Truck and Van and all group companies do not accept speculative CVs. Any unsolicited CVs received will be treated as the property of Midland Truck and Van and your Terms & Conditions associated with the use of  CVs will be considered null and void.

We have an experienced Talent Acquisition Team in place who are ready and willing to work with you, but do not send CVs unless explicitly requested by the Talent Acquisition Team in respect of a specific vacancy. Unsolicited CVs sent in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy will be considered a “free gift”,  removing all liability for fees and will in no way establish any prior claim by your company to representation of that candidate. Submission of unsolicited CVs to us by your company will be deemed acceptance by your company of these terms, and agreement by your company that these terms are the totality of any commercial or contractual relationship between our companies in respect of the candidate(s) whose unsolicited CVs were thus sent.

Req ID: 1498