Service Advisor - Nissan/Mazda Cribbs Causeway

Patchway, Bristol
£27,000 basic salary (OTE up to £34,000)

Brook Street are currently recruiting on behalf of our automotive client for a Service Advisor to join their busy and customer-focused team in Patchway.

This is an excellent opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment and takes pride in delivering an outstanding customer journey.

About the Role

As a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs. You'll play a key role in ensuring a seamless experience from initial enquiry through to completion, delivering clear communication and excellent service throughout.

Key Responsibilities

Acting as the main point of contact for customers, providing a friendly and professional service
Booking in vehicles for servicing, maintenance, and repair work
Liaising with the workshop team to ensure work is completed efficiently
Explaining required repairs and costs in a clear, customer-friendly way
Managing job cards, invoicing, and general administrative duties
Keeping accurate customer and vehicle records
Recommending additional services and products where appropriate
Maintaining strong organisation and attention to detail at all times

What We're Looking For

Previous experience in a customer service or automotive role (Service Advisor experience desirable)
Strong communication skills with the ability to simplify technical information
Excellent organisational and multitasking abilities
Confident using IT systems
A proactive, customer-first attitude
High attention to detail
Full UK driving licence (essential)

Working Hours

Monday to Friday
Saturdays on a rota

What's in it for You?

£27,000 basic salary with realistic OTE up to £34,000
22 days holiday plus bank holidays (increasing with service)
Company pension scheme
Employee discount schemes
Wellbeing support services
Health benefits including eye care and seasonal vaccinations

Additional Information

Applicants must have the right to work in the UK
Driving licence checks will be completed as part of the recruitment process
Unfortunately, visa sponsorship is not availableIf you're passionate about customer service and looking to build a career within the automotive industry, apply today with Brook Street!

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
Only candidates based in UK and eligible to work in UK are allowed