Service & Contracts Administrator

Service & Contracts Administrator
Full-time | Office-Based | Mon-Fri, 7:30am-4:30pm | £30,000 Per Annum

We’re looking for a Service & Contracts Administrator to join a fast-paced, close-knit team where getting stuck in is just how things are done. If you’re the kind of person who enjoys juggling multiple tasks, thrives under pressure, and knows how to have a laugh along the way, keep reading.

What’s the role about?
You’ll be right at the heart of the service contracts operation, sharing a desk of multiple contracts and managing a variety of contracts from start to finish. That means coordinating 14 engineers, staying on top of paperwork, and making sure clients are looked after every step of the way. It’s a varied role with routine tasks, but there’s also a fair bit of unpredictability — you’ll need to think on your feet and act fast when things "just happen."

Day-to-day, you’ll be:

• Planning and coordinating engineers’ site diaries
• Ensuring daily engineer worksheets are accurate and relevant
• Ordering and arranging the delivery of equipment for site jobs
• Making sure all client paperwork and reports are up to date and spot on
• Liaising with clients and responding to incoming enquiries
• Booking emergency appointments when needed
• Setting up new contracts and overseeing them from start to finish
• Scheduling regular and one-off maintenance visits

• Have some experience in service/contracts admin (even just a bit helps!)

• Is an organiser by nature and calm under pressure
• Communicate clearly and confidently with clients and engineers alike
• Can juggle tasks without dropping the ball
• Work well in a team but know how to take initiative
• Know when to laugh—and when to get your head down and crack on

Perks & Practical Bits:

• Hours: Mon-Fri, 7:30am-4:30pm
• £30,000 Per Annum
• 20 days holiday + 8 bank holidays
• Free parking
• Food allowance
• Auto-enrolment pension
• Table tennis in the office
• Occasional team treats (yep, even Dominos when targets are smashed ?)
• Annual company and engineer events

You’ll report to the Contracts Manager and work alongside a brilliant team that runs best when it’s got three strong players in place. This is a great opportunity to make your mark and grow with a company that’s been going from strength to strength.