Service and Parts Technician

Service and Parts Technician

Location – Northampton - please note this is a field based role 

Hours – Full-time hours with flexibility of travel and overtime to complete jobs

Salary – Dependant on experience of the candidate

Are you seeking a fantastic opportunity with an innovative, global leader in its field?

Our client is a family-owned company that designs, develops, and manufactures premium equipment, and they are proud of their longstanding partnerships that have allowed them to become industry leaders in their sector.

Our client is currently looking for the successful candidate to join their Service and Parts team. You will work alongside a dedicated team responsible for providing exceptional customer service, assisting with replacement parts, and offering expert guidance on equipment operation, maintenance, and repairs. This position is primarily focused on providing maintenance and repair assistance both remotely and on-site, when needed, to dealers and end users. Additionally, you will handle warranty administration across multiple markets and assist the production team with new equipment inspections and demo fleet maintenance.

Responsibilities include:

- Manage customer and dealer inquiries regarding aftersales services

- Provide leading support for service and parts to customers and dealers

- Administer warranty processes across various markets

- Collaborate closely with other teams to maintain a customer-first approach

The Ideal Candidate Will:

- Have 5 years of experience working in a service environment with mechanical and electrical systems

- Be experienced with both workshop and on-site machine repairs

- Possess hands-on knowledge of Microsoft IT applications

- Be comfortable communicating with customers, technicians, and internal teams

- Have a keen eye for detail and the ability to create accurate job reports

- Be willing to travel and work overnight when necessary

- Support trade and dealer events as needed

Most Importantly, the Right Candidate Will:

- Be motivated and eager to learn new skills and processes

- Exhibit self-motivation, adaptability, and a team-oriented mindset

- Have a "stay till the job’s done" attitude

What our client can offer:

- Attractive salary

- 25 days of holiday plus bank holidays

- Medical insurance

- Overtime paid at 1.5x base rate

- Company-provided uniform

- Progressive training and development

- Employee recognition rewards

- Regular team events and internal promotion opportunities

- Referral scheme

If you’re ready to take on this exciting challenge, we encourage you to apply today!