Service and Projects Coordinator

Service and Projects Coordinator

Are you an organised and customer focused individual who enjoys coordinating projects, managing customer relationships, and ensuring services are delivered efficiently? Do you have experience in administration, scheduling, customer support, or a service coordination environment?

Our well established and growing client is looking for a Service & Projects Coordinator to join their team. This is an excellent opportunity to become part of a successful organisation where you will play a key role in supporting service operations, coordinating engineers, and ensuring customers receive a professional and responsive service.

Working closely with customers, engineers, suppliers, and internal departments, you will help ensure service and maintenance projects are completed smoothly, efficiently, and to a high standard. No two days will be the same, with responsibilities ranging from managing customer enquiries and updating records to coordinating engineer schedules and supporting ongoing projects.

As a Service & Projects Coordinator, you will:

Coordinate service and maintenance contracts and customer projects across the UK

Respond to customer calls and emails in a professional and timely manner
Provide regular updates to customers and ensure enquiries are followed through to resolution
Process job sheets accurately and maintain up-to-date service records
Update databases, spreadsheets, and internal systems to support performance tracking
Prepare customer documentation, including job sheets, reports, certificates, and service paperwork
Support the planning and scheduling of engineer workloads and appointments
Liaise with engineers to ensure they have the correct information and resources required
Assist with emergency call-outs by coordinating communication between customers and enginee
Maintain accurate vehicle, job, and customer records
Identify and escalate any issues, delays, or service concerns to management
Liaise with suppliers to ensure engineers have the required stock and equipment
Support quotations, invoicing processes, and communication with internal departments
Work closely with technical, finance, and operational teams to ensure smooth service delivery
Provide feedback and suggestions to improve processes and customer experienceTo be successful, you will have:

Essential

Previous experience in customer service, administration, coordination, or a similar support role
Excellent communication skills with a professional telephone manner
Strong organisational skills with the ability to manage multiple priorities
Excellent attention to detail and accuracy when handling information and records
Good IT skills, including Microsoft Office, Excel, and database systems
Ability to work independently and use initiative when resolving issues
A proactive approach with strong problem-solving skills
The ability to build positive relationships with customers, colleagues, and external contactsDesirable

Experience within a service, engineering, technical support, automotive, or project coordination environment
Experience scheduling engineers or managing service requests
Knowledge of CRM systems or service management softwareWhat's in it for you?

Monday to Friday working hours 9.00am - 5.00pm
Permanent position within a growing business
Opportunity to develop within a supportive team environment
Company benefits package
Free on-site parking
Training and development opportunitiesIf you are a reliable, organised, and customer focused individual who enjoys coordinating people and processes, we would love to hear from you. Apply today to join a business where your contribution will help deliver an exceptional service experience for customers across the UK
Only candidates based in UK and eligible to work in UK are allowed