Service and Sales Coordinator

MB780: Service and Sales Coordinator
Location: Glasgow
Salary: £27,000 - £30,000
Working Hours: 40 hours per week – Monday to Friday - (8.30am - 4pm)
Additional Company Benefits: Life assurance scheme, Enhanced sick pay, Annual salary review scheme, Hybrid working scheme, Christmas shut down period with an ex-gratia half day on Christmas Eve, Access to an online employee benefits portal, Access to an extensive online training portal, Access to an Employee Assistance Program, Bi-weekly fresh fruit delivery to head office, Onsite tea & coffee making facilities.

Overview:

First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Service and Sales Coordinator on a permanent basis due to growth located at their Headquarters in Glasgow.

Duties and Responsibilities:

• Conduct pre-quote consultations and maintain communication with clients to gather detailed requirements and preferences, ensuring accurate, customised proposals.
• Provide professional advice on potential solutions.
• Proactively follow up on all issued quotes, negotiate terms, and convert estimates into orders through effective communication.
• Monitor and report on sales activities, including quote-to-order conversion rates, and strive to meet or exceed sales targets.
• Build and nurture strong relationships with new and existing clients to encourage repeat business and service agreements.
• Review site surveys, and specifications to prepare accurate cost estimates for automated door installation, repair, and maintenance projects.
• Collaborate with service engineers, suppliers, and project teams to gather necessary data for labour, materials, and equipment.
• Provide cost analysis, identify potential risks, and recommend cost-saving strategies while maintaining quality standards.
• Ensure estimates are competitive, considering market trends, materials, and labour costs specific to the automated door industry in the UK.

Skills and Qualifications:

• Proven experience in cost estimating, particularly within related building services industry or ideally the automatic door industry.
• Familiarity with UK regulations, standards (e.g., BS EN 16005), and best practices in automated door systems.
• Strong ability to interpret technical drawings, site plans, and project specifications.
• Excellent communication and negotiation skills, with a client-focused, solution-oriented mindset.
• Proficiency in estimation software, as well as CRM or database tracking tools.
• Ability to work independently, managing multiple projects and deadlines, with strong attention to detail.
• Prior experience in customer service or business development, specifically in automated door systems or a related field.

MB780: Service and Sales Coordinator
Location: Glasgow
Salary: £27,000 - £30,000
Working Hours: 40 hours per week – Monday to Friday - (8.30am - 4pm)
Additional Company Benefits: Life assurance scheme, Enhanced sick pay, Annual salary review scheme, Hybrid working scheme, Christmas shut down period with an ex-gratia half day on Christmas Eve, Access to an online employee benefits portal, Access to an extensive online training portal, Access to an Employee Assistance Program, Bi-weekly fresh fruit delivery to head office, Onsite tea & coffee making facilities.