Service & Sales Support Specialist

Job Title 

Service & Sales Support Specialist

Location 

Ashford

About Us

Ingersoll Rand is a Fortune 500 company (NYSE, IR) with a passion for making lives better.  We do this through a relentless focus on the success of our customers and collaborating with our employees to act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways.

Job Summary

As Service & Sales Support Specialist you will be responsible for the management of all inventory held within the UK Service sites and the safe and efficient running of the Ingersoll Rand UK.

Responsibilities

• Creation of remedial quotations following service engineer visits


• To pursue the generated quotations and endeavour to obtain Orders


• To accurately process and administer any received Order in a timely manner


• To assist departmental colleagues with parts enquiries or in any other way that, is necessary to support the business


• To identify and process all warranty claims in a quick and efficient manner


• Monitor both oil sample and desiccant sample reports for failures and ensure remedial actions are taken


• Creation of supplier PO’s


• Supporting collection of EHS data


• To conduct verbal and written communications with both Internal and external customers, and others as necessary, to support the business.


• To perform such other duties either functional or administrative as delegated by management, that are deemed both fair and reasonable, that may from time to time be required

Basic Qualifications

• Microsoft package and e-mail essential, Siebel knowledge advantageous


• Working knowledge of Oracle


• Must possess good written and numeric skills


• Commercial acumen essential


• Full driving licence

Travel & Work Arrangements/Requirements

Fully site based

Key Competencies

• Self-motivated, yet a proven team player


• Ability to handle high volumes of work with attention to detail


• Comfortable multi-tasking across activities, people, systems and processes


• Willingness to learn, but also prepared to use own initiative where necessary


• Excellent communication and customer relationship-building skills


• Flexibility, initiative, and willingness to drive change in processes and systems

What we Offer

• 25 days Holiday + 8 Bank Holidays


• Holiday Purchase Scheme – additional 5 days annual leave


• Company Van – with optional personal usage


• 5% Employee and 7% Employer Pension Contribution


• Westfield Health Cashback Plan


• Death in Service Benefit of 4x salary


• Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment. 


• Employee Assistance Program


• Enhanced Maternity and Paternity Policies


• LinkedIn Learning – full free access


• Electric Car Scheme (After successfully completing one year of employment)


• Cycle Scheme (After successfully completing probation period)