Service and Small Works Engineer

Service & Small Works Security Engineer

Location: North West

Salary: £40,000 - £45,000 Basic

Job type: Full-time, Permanent

The Role

An exciting opportunity is available for a Senior Security Engineer to join an established and growing technical team in the North West. This is a predominantly security-focused service role, covering servicing, planned maintenance, fault-finding, repairs and small works rather than large-scale installations.

You will work directly with customers, taking ownership of technical issues and ensuring all works are completed to a high standard. The role would suit an experienced engineer who is confident working independently, managing their own workload and delivering a professional customer experience.

Key Responsibilities

* Carry out service, maintenance, fault-finding and repair works across a range of security systems.

* Complete small works and modifications, ensuring systems are left fully operational and compliant.

* Attend reactive callouts when required as part of a 1-in-5 standby rota.

* Complete service documentation, reports and relevant paperwork accurately and promptly.

* Build strong customer relationships while managing expectations and delivering a high standard of workmanship.

Experience & Skills

* Ideally 3+ years' experience working with security systems, with strong technical and fault-finding ability.

* Solid experience across security systems, servicing, maintenance, repairs and small works.

* Basic fire alarm experience is required, although extensive fire experience is not necessary.

* A relevant vocational qualification and/or manufacturer training would be advantageous.

* Excellent communication skills, a professional appearance and the ability to organise and manage your own workload are essential.

Working Pattern & Call-Out

* The standard working week is 40 hours, with availability required between approximately 06:30 and 18:30.

* Engineers participate in a 1-in-5 standby rota, covering the full week when on standby.

* Standby allowance is £200 per week, with callouts additionally paid at the applicable overtime rate.

* Callouts are relatively infrequent, with engineers typically attending no more than once or twice in a week when on standby.

* Overtime is paid at basic rate Monday–Friday, time-and-a-half Saturday and double time Sunday, with Bank Holidays paid at normal rate plus a day back in lieu.

Package & Benefits

* £40,000 basic salary, plus door-to-door travel paid in line with company policy.

* Company estate vehicle, fuel card and private mileage.

* Paid overtime, callout allowance and customer-focused incentives.

* 24 days' holiday, plus company contributory pension scheme.

* Company workwear, laptop, mobile phone, testing equipment and plant provided.

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