Service & Support Administrator

Company : Confidential

Job Description - Service & Support Administrator

Service & Support Administrator
Chesterfield, Derbyshire (Hybrid Working)
Circa £25k + Bonus & Benefits

Are you an organised, proactive individual with a knack for technical support and a keen eye for detail? We’re looking for a Service & Support Administrator to join our client and play a vital role in supporting our business systems and processes.

In this role, you’ll be the go-to person for day-to-day service and support across the business—triaging defects, managing access and change requests, and assisting with internal audits. It’s a hands-on position that requires excellent communication skills, a methodical mindset, and a collaborative approach.

What You’ll Be Doing

Triaging and managing business support queries, escalating when needed to meet service levels
Administering user access to key business systems, including onboarding, leavers, and access modifications
Supporting internal audit activities relevant to the Administration Systems Team
Helping organise and prioritise defects and change requests for ongoing system improvements

What We’re Looking For

Essential Skills & Experience

A professional and positive attitude with a proactive approach to learning and change
Excellent interpersonal skills and the ability to work effectively in a cross-functional team
Strong organisational skills with the ability to meet deadlines and manage competing priorities
Solid knowledge and hands-on experience with Microsoft Office—especially Excel

Desirable Skills & Experience

Experience delivering technical support and user assistance for software applications
Familiarity with service management tools for ticket tracking and resolution
Previous exposure to pensions administration systems
Software support experience
Knowledge of the Intellipen Pensions Administration system

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Service & Support Administrator

Job Description - Service & Support Administrator

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