Service Booking Agent

We’re looking for a confident and customer-focused Service Bookings Agent to join a leading automotive team based in Preston. If you thrive on the phone, enjoy delivering great service, and have a natural ability to spot upselling opportunities — this could be the perfect fit for you.

About the Role:

As a Service Bookings Agent, you’ll be the first point of contact for customers calling to arrange a service. Your role will be to book appointments, manage service schedules, and advise customers on additional products such as tyres, extended warranties, service plans, and payment options.
What You’ll Be Doing:

• Answering inbound calls and booking vehicle service appointments
• Making outbound calls to customers who are due a service on their vehicle
• Liaising with service advisors and workshop staff to manage booking schedules
• Recommending and upselling relevant products and services (e.g. tyres, warranty extensions, service plans)
• Handling customer queries with professionalism
• Updating customer records and systems accurately
• Following up on previous calls and customer reminders where appropriate

What You’ll Need:

• Confident telephone manner and excellent communication skills
• Experience in a telephone based environment (Automotive or Sales a bonus)
• A proactive attitude
• Strong organisational skills and attention to detail
• Friendly, helpful, and professional.

If you enjoy talking to people, are confident on the phone, and love the idea of helping customers keep their vehicles in top shape — apply today to join a team where quality and service come first.