Service Call Planner

Winterhalter is seeking an experienced Service Call Planner to join our team, in Knowlhill, Milton Keynes, working within a team of Call Planners supporting the allocation of work for circa 65 field-based Service & Installation Technicians. The ideal candidate will have experience in planning for technicians operating within the M25 and central London.

Main Accountabilities

Allocating for reactive and installation technicians to achieve SLA of 80%
Planning installations within 3 day SLA of 95%
Liaising with Regional Operations Managers (ROMs) to achieve FTF (First Time Fix) of 90%
Ensuring calls requiring further work are checked and updated in a timely manner
Planning with Techs/Spares/ROM’s for return visits within 48 hours to an SLA of 90%
Liaising with internal colleagues within the other service support teams
Providing internal/customer updates with accurate ETAs
Management of aged calls 

Essential skills, knowledge, and experience:

Ideally, a least 2 years experience in a planning and/or scheduling focused role
Excellent written and oral communications skills
Excellent geographical knowledge of the UK
Self-manage with impeccable organisational skills

Desirable skills, knowledge, and experience:

Working knowledge of SAP
Experience of the catering industry
A B2B and/or SME background would prove a distinct advantage

Aptitude & Attitude:

Methodical and organised
Able to manage time and work under pressure to tight deadlines
Able to manage the demands of numerous tasks
Team player
Excellent telephone manner, able to remain calm under pressure
Self-motivated 

Hours:

37.5 hours per week
Monday to Friday: 08:30 - 17:00 + Weekend cover as required (on a rota)
Hybrid Working (3 days in office, 2 days from home) after 3 month probation period

Benefits include:

Contributory Pension
Life assurance
25 days annual leave plus bank holidays
Employee Assistance Programme
Seasonal Flu Voucher
Staff Perks & Savings Scheme
On-site Parking

**Winterhalter is an equal opportunities employer**