Service Campaign Manager

Your New Company

A leading manufacturer within the transport and engineering sector is seeking an experienced Service Campaign Manager to join their growing Aftermarket team. This is an exciting opportunity to take ownership of vehicle fit, rework and service campaign programmes, ensuring high levels of customer satisfaction, operational efficiency and product reliability across fleets in the field.

Your New Role

As Service Campaign Manager, you will be responsible for leading and coordinating proactive vehicle rework and retrofit campaigns from initial assessment through to successful completion. Working closely with engineering, quality, procurement, field service teams and customers, you will ensure campaigns are delivered safely, on time, within budget and to the highest quality standards.Key responsibilities include:

Developing and managing detailed campaign and retrofit plans
Assessing campaign requirements, risks, costs and business justification
Managing teams, contractors, suppliers and service partners
Coordinating vehicle recalls, upgrades and technical modifications
Monitoring campaign progress, budgets and completion targets
Communicating effectively with customers and internal stakeholders
Managing campaign materials, stock control and sales orders
Reviewing technical work instructions to ensure practical implementation
Presenting campaign updates and performance reports to senior leadership
Driving continuous improvement across service, quality and engineering functions
What You'll Need to Succeed

Previous experience managing service campaigns, retrofit programmes, vehicle recalls or large-scale field service projects
Strong people management and stakeholder engagement skills
Experience coordinating contractors, suppliers and field-based teams
Excellent planning, organisational and project management abilities
Commercial awareness with experience managing budgets and cost control
Strong communication skills with the ability to engage customers and senior stakeholders
Experience within automotive, transport, heavy vehicle, engineering, manufacturing or aftermarket environments would be highly advantageous
Knowledge of ERP systems and stock management processes is desirable
What You'll Get in Return

Competitive salary and benefits package
Opportunity to influence critical service and product improvement programmes
Career development within a growing engineering organisation
Exposure to cross-functional leadership and strategic projects
Supportive and collaborative working environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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