Service Centre Manager

Service Centre Manager – Birmingham (Wednesbury)
Full Time | Permanent Location: Wednesbury, Birmingham Division: Depot Support
Lead a High-Performing Service Team at Andrews Sykes
At Andrews Sykes, we are the UK's leading provider of pumping, heating, cooling and ventilation solutions. We help our customers overcome critical challenges, from emergency situations to major infrastructure projects.
We're looking for an exceptional Service Centre Manager to lead our Birmingham operation. This is an exciting opportunity for an experienced people manager with an engineering background who thrives in a fast-paced environment and enjoys developing teams, driving performance and delivering outstanding customer service.
If you're looking for a role where you can make a genuine impact, lead a skilled engineering team and build a rewarding long-term career, we'd love to hear from you.
What You'll Be Doing
As Service Centre Manager, you will play a pivotal role in ensuring the efficient operation of our Birmingham Service Centre, leading a team of engineers and supporting the continued success of the business.
Key responsibilities include:
· Leading, motivating and developing a team of engineers.
· Managing engineer utilisation, scheduling and performance.
· Driving operational efficiency and service excellence.
· Taking accountability for site Health, Safety, Environmental and Quality (SHEQ) standards.
· Ensuring compliance with company policies and procedures.
· Supporting recruitment, training and development initiatives.
· Building strong relationships with internal stakeholders and customers.
· Contributing to the achievement of business objectives and growth plans.
What We're Looking For
We're interested in hearing from candidates who can demonstrate:
· Previous engineering experience.
· Strong leadership and people management skills.
· The ability to motivate and develop high-performing teams.
· Excellent organisational and communication skills.
· A proactive and solutions-focused approach.
· Commitment to maintaining high safety and operational standards.
Desirable Experience
· Previous experience managing a service centre, depot or engineering operation.
· Experience within hire, industrial, engineering or field service environments.
What We Offer
At Andrews Sykes, we recognise that our people are the key to our success. That's why we invest in their development and wellbeing.
In return, you'll receive:
· Competitive salary
· Discretionary bonus scheme
· Contributory pension scheme
· Life assurance
· 25 days annual leave plus bank holidays
· Employee Assistance Programme
· Employee referral scheme
· Ongoing learning and development opportunities
· Personal development plan tailored to your career aspirations
· A varied and challenging role where no two days are the same
· The opportunity to join an established market leader with ambitious growth plans
Why Join Andrews Sykes?
We are passionate about creating a workplace where everyone feels valued, respected and empowered to achieve their potential. We believe that diverse teams drive innovation and better outcomes for our colleagues and customers.
We welcome applications from people of all backgrounds, experiences and communities. If you're excited about this opportunity but don't meet every requirement, we would still encourage you to apply.
For over 160 years, Andrews Sykes has built a reputation for delivering trusted solutions, exceptional service and continuous innovation. Joining us means becoming part of a well-established, market-leading business with a proud heritage, strong values and an exciting future.
Ready to Take the Next Step?
If you're looking for a rewarding leadership opportunity with an industry-leading organisation, we'd love to hear from you.
Apply today and become part of the Andrews Sykes success story.
Andrews Sykes Group plc is an Equal Opportunities Employer. We are committed to fostering an inclusive workplace where everyone can thrive
Only candidates based in UK and eligible to work in UK are allowed