Service Centre Supervisor

Service Centre Supervisor

Location: Rainham, Essex
Department: Service

The Opportunity

We're looking for an experienced Service Centre Supervisor to lead a busy operational team in Rainham. This is a fantastic opportunity for a hands-on people manager who enjoys leading teams, driving performance, and delivering excellent customer service in a fast-paced environment.

You'll be responsible for overseeing the day-to-day operation of the Service Centre, ensuring client commitments are met, productivity targets are achieved, and the team operates safely and efficiently.

Key Responsibilities

Lead, motivate and develop a team of Service Centre Team Leaders, Operatives, Drivers and Machinists
Ensure customer service agreements and turnaround times are consistently achieved
Manage daily workloads and allocate resources effectively to maximise productivity
Monitor team performance, attendance, holiday planning and absence management
Drive a culture of safety, quality and continuous improvement
Investigate operational issues and implement long-term solutions through root cause analysis
Ensure all team members are trained, compliant and working to standard operating procedures
Support recruitment, onboarding and development of new team members
Manage vehicle compliance and ensure a roadworthy fleet is available to support customer requirements
Complete administrative tasks including payroll information, timesheets and employee support queries

What We're Looking For

Essential Skills & Experience

Previous experience in a supervisory or team leadership role
Strong people management and coaching skills
Ability to motivate and engage teams to achieve results
Excellent planning and organisational skills
Good understanding of Health & Safety practices
Strong communication skills with the ability to influence at all levels
Problem-solving mindset with experience identifying and implementing improvements
Basic IT skills including Microsoft Office

Desirable

Experience within service, manufacturing, logistics, operations or production environments
Knowledge of Continuous Improvement or Lean/6S principles
Experience with workforce planning and succession planning
IOSH Managing Safely qualification
ILM Level 5 or equivalent leadership qualification

What Success Looks Like

You'll be successful in this role if you can:

Deliver customer service commitments on time and in full
Build a skilled, engaged and high-performing team
Drive improvements in safety, quality and operational efficiency
Control overtime and operational costs against budget
Create a positive, collaborative and accountable working culture

Ideal Candidate

We are looking for a proactive leader who enjoys being visible on the shop floor, supporting their team, solving problems, and driving continuous improvement. You'll be someone who takes ownership, leads by example and is passionate about delivering great service for customers.

Interested in finding out more? Please contact Denise or Isabelle on

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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