Service Centre Team Leader

Service Centre Team Leader
Permanent
Up to £32,(Apply online only) DOE
Milton Keynes

As the Service Centre Team Leader, you will be responsible for supporting the team in delivering excellent customer service with accurate administration and reporting. The successful applicant will have demonstrable Team Leading experience and will be very customer focussed and process driven. This role would suit you if you have previously worked in a Service environment. You will be driven by delivering exceptional customer service both to customers and colleagues alike through providing a well-organised and structured service.

Service Centre Team Leader Key responsibilities include:

Coaching, motivating and leading the team
Ensuring all customer interactions are followed through to conclusion
Dealing with customer escalations
Providing proficient and proactive customer service
Reporting, analysing and improving processes
Ensuring Service Levels are met
Service Centre Team Leader experience required:

Minimum of five years experience in a similar role
Excellent communication and written communication skills
Attention to detail and the ability to stay focused
Pro-active and innovative
Strong time management to successfully meet deadlines and control workload
Logical and systematic approach
Benefits

Competitive salary
Free Parking

If you have Team Leader experience and are interested in this role please apply today because we d love to hear from you!

Role Advertised: 29th May 2024

WE WOULD PREFER YOUR CV IN WORD FORMAT
Ascendant Recruitment is one of Milton Keynes and Northampton s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit (url removed)