Service Charge and Rent Officer

Service Charge & Rents Officer – Norfolk
Salary: £41,000
Contract: Permanent
Working Pattern: Full-time (37 hours)
Location: Norfolk (Hybrid working available)
We are recruiting for a Service Charge & Rents Officer to join a busy and supportive housing team in Norfolk.
The Role
This position plays a vital role in delivering accurate and transparent service charge and rent services to residents, working across a portfolio of over 7,000 homes.
Key duties include:
Administering service charge billing, calculation, and reconciliation
Supporting rent setting and charge application processes
Managing relationships with managing agents and scrutinising costs
Ensuring compliance with housing legislation and regulatory requirements
Responding to resident queries and resolving disputes
Supporting continuous improvement across systems and processesAbout You
We’re looking for someone with:
Experience in service charges, rents, or housing finance
Understanding of leasehold management and housing regulations
Strong numerical and analytical skills
Excellent communication and customer service abilitiesWhat’s on Offer
Salary of £41,000
Permanent role with long-term stability
Hybrid working arrangements
A great opportunity to develop within a specialist housing functionApply / Contact
For more information or to apply, please contact:
George Westhead
📧  (url removed)
📞  (phone number removed)
Only candidates based in UK and eligible to work in UK are allowed