Service Cloud Architect (Oracle B2C / RightNow)

Service Cloud Architect (Oracle B2C / RightNow)
📍 Location: Reading, UK (Hybrid – 2 days/week onsite)
🕒 Contract Duration: 3 months
 

Are you an experienced Service Cloud Architect with a strong background in Oracle B2C Service (RightNow)? We're looking for a talented individual to lead architectural design and integration for a leading energy provider.

✅ Key Responsibilities:

Design and blueprint Oracle B2C Service Cloud solutions aligned with business goals and scalability needs

Translate complex requirements into technical designs

Lead system integrations using Connect Web Services (SOAP/REST APIs) and Oracle Integration Cloud (OIC)

Provide technical leadership on large-scale digital transformation initiatives

Collaborate effectively with clients and vendors

🎯 Required Experience:

10–12 years in IT with a focus on Oracle Service Cloud

Strong understanding of data models and platform architecture

Experience with RightNow, SOAP/REST APIs, ICS/OIC

Proficiency in SQL

Excellent stakeholder and vendor management skills