Service Controller

The Company:

• This company is a major player in the supply and service of construction equipment and plant machinery.

• They pride themselves on excellent customer service and keeping customer downtime to a minimum.

• The company fosters a culture of support, teamwork, and personal development.

• A strong regional presence with a focus on service and efficiency.

The Role of the Service Controller

• Co-ordinating breakdowns and service jobs by assigning engineers and liaising directly with customers.

• Logging breakdowns, inputting engineer times sheets daily, and processing invoices for completed retail repairs.

• Ensuring excellent communication flow both internally and externally to minimise downtime.

• Managing customer order numbers, live breakdown updates, and warranty cross-hire machines.

• Creating and sending estimates for additional work and following up on final costings.

• Keeping Work in Progress (WIP) low and resolving invoice queries efficiently.

• Supporting other depot diaries when needed and contributing to the overall success of the service department.

• Playing an active role in identifying new business opportunities and managing time effectively.

Benefits of the Service Controller

• £30,000 basic salary

• 22 days holiday + bank holidays

• Internal development and training opportunities

• Pension scheme

The Ideal Person for the Service Controller

• Experienced in co-ordinating field-based engineers or similar technical service teams.

• Strong communication and organisational skills with the ability to prioritise in a fast-paced environment.

• Confident using internal systems for logging jobs and updating time sheets.

• A team player who is proactive, solutions-focused, and able to stay calm under pressure.

• Background in customer service, plant hire, construction, or technical support roles is desirable.

If you think the role of Service Controller is for you, apply now!

Consultant: Joshua Cumming

Email:

Tel no:

Candidates must be eligible to work and live in the UK.

About On Target

At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.