Service Controller - Lopenhead, Somerset

Job title: Service Controller
Location: Lopenhead, Somerset
Salary: £28,000–£32,000 per annum

We are currently recruiting for an experienced Service Controller to join a busy and established team based in Lopenhead, Somerset.

This is an excellent opportunity for an organised and customer-focused individual with strong administration and coordination skills to play a key role in the day-to-day running of a service department.

You will be responsible for coordinating service engineers, managing customer enquiries, scheduling work and ensuring jobs are completed efficiently and to a high standard.

Daily responsibilities:
Scheduling and coordinating daily workloads for field service engineers.
Managing incoming service calls, enquiries and customer requests.
Planning engineer diaries and allocating jobs efficiently.
Liaising with engineers to monitor job progress and provide updates.
Keeping customers informed of appointment times and job status.
Raising and processing service jobs, work orders and relevant paperwork.
Monitoring outstanding jobs and ensuring work is completed within agreed timescales.
Coordinating parts requirements and following up on outstanding orders where necessary.
Maintaining accurate records using internal systems.
Supporting the wider service team with general administration and coordination.
Experience you will need:
Essential experience as a Service Controller / Service Coordinator for field based engineers
Experience within the plant, material handling or similar sector  
Strong organisational and administration skills.
Excellent telephone manner and customer service skills.
Confident communicating with customers, engineers and internal departments.
Ability to manage multiple tasks and prioritise workloads effectively.
Good IT skills, including Microsoft Office and experience using business systems.
A proactive approach with strong attention to detail.
Package:
Hours: Monday to Friday, 9:00 AM – 5:00 PM.
Salary: £28,000–£32,000 per annum, depending on experience.
Full-time, permanent position.
Stable working environment.
Opportunity to develop within an established business.
Supportive team environment.
On-the-job training and development.

If this sounds of interest, please contact Celi on (phone number removed) or apply today
Only candidates based in UK and eligible to work in UK are allowed