Service Coordinator

Join Our clients Team as a Service Coordinator in Birmingham!

Are you ready to take your career to the next level in the dynamic security industry? Our client is looking for a passionate and organised Service Coordinator/Scheduler to join their team in Birmingham. If you thrive in a fast-paced environment and love delivering exceptional customer service, this is the role for you!

What You'll Do:

• Coordinate and schedule Preventative Maintenance visits, Reactive Calls, and Revisits to maximise engineer productivity.
• Be the friendly first point of contact for customers, resolving queries and ensuring a seamless service experience.
• Collaborate with engineers and customers to deliver high-quality service while meeting KPI-based revenue and activity targets.
• Manage the scheduling of sub-contractors, ensuring compliance with company standards.

Essential Skills:

• Excellent communication skills with customers and internal teams.
• Strong problem-solving abilities and a knack for resolving customer-related issues.
• Numeracy skills to understand and act on KPI information.
• A positive team player with the ability to prioritise workloads effectively.
• Proficient in IT applications (Word, Excel, Outlook) and adaptable in a fast-paced environment.

What We Offer:

• Competitive salary of £25,396.80 per annum.
• Permanent, office-based role with hours from Monday to Friday, 8 am to 5 pm.
• An opportunity to be part of a team that values your contributions and fosters professional growth.

If you are calm, resilient, and eager to exceed customer expectations, we want to hear from you! Join our client's vibrant team and help make a difference in the security industry.

Apply now and kick-start your journey with us!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.