Service Coordinator

Your new company
You will be joining an established and successful business in the Pershore area, who offer a range of services to companies across the UK. They are looking for an experienced, dynamic and organised Service Coordinator to join their team on a permanent basis. This role offers an immediate start.

Your new role
Working with a small and knowledgeable team, you will be responsible for planning and coordinating the activities of the internal team supporting the service engineers.
Key duties include:

• Efficiently scheduling and coordinating engineer's diaries
• Be the primary point of contact for customers, including managing current customer queries, to maintain strong relationships.
• Oversee job planning, maintenance of job sheets, and support with projects
• Reporting of KPIs
• Maintenance of records
• Administration tasks.

This role is full-time in the office, working Monday to Friday.

What you'll need to succeed

• You will need experience working with scheduling, ideally working with engineers.
• Be exceptionally organised
• Problem-solving skills
• Confident working to deadlines, being both proactive and reactive
• Tenacity to resolve issues
• Excellent communication skills, verbal and written
• Confidence in delivering excellent customer service
• IT proficiency

What you'll get in return

• Competitive Salary: A rewarding compensation package designed to reflect your skills and dedication.
• Flexible Working Hours: Tailor your schedule to suit your lifestyle, with negotiable hours discussed at interview to promote work-life balance.
• Permanent Position: Enjoy the security and stability of a long-term role with a growing industry leader.
• Generous Company Pension: Secure your future with our robust pension scheme, designed to support your financial well-being.
• Holiday package: 20 days of annual leave plus bank holidays with long-service rewards, additional holiday allowances and access to a premium private health insurance scheme as a thank-you for your commitment.
• Career Growth Opportunities: Unlock your potential with opportunities to develop your skills and grow within a forward-thinking company.
• Supportive Team Culture: Join a passionate, dependable team that values your contributions and celebrates success together.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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