Service Coordinator

We have a fantastic opportunity with one of our leading clients based in North Yorkshire who have been recognised for their progressive and innovation within agricultural.

We are recruiting for an experienced Service Advisor to join a friendly and busy team, to drive excellent customer service standards.

This is a varied role that will involve coordinating repairs for machinery, upselling and booking in services and administration. You will maintain high standards of customer service, and drive department growth.

We are looking for a process led candidate who has experience managing documentation, processing invoices, warranties and has strong attention to detail. A strong communicator who can work with stakeholders.

If you have experience with the below duties and are looking for a new and exciting opportunity, send us your CV to be reviewed. We are actively recruiting for this role.

Key Responsibilities:

• Coordinate customer inquiries and workshop bookings.
• Ensure timely and quality repairs - keeping customer up to date with progress
• Promote additional services and maintain accurate service records
• Process work orders, invoices, purchase orders, and warranty claims
• Deliver excellent customer service levels at all time

Skills & Qualifications

• Proficient in Microsoft Office
• Strong written and verbal communication with attention to detail
• Excellent organisational and time management skills
• Ability to analyse service data and contribute to departmental improvements
• Customer-focused mindset with a drive to meet company goals
• Previous experience in a supervisory, coordination role (Plant hire, Agriculture or Automotive)