Service Coordinator

?? Reading, Berkshire

?? Full-Time | Permanent

?? Fire & Security Installations and Maintenance

About the Role

A well-established organisation in the fire and security sector is seeking a highly organised and detail-oriented Service Desk Coordinator to join its operations team. This is a key administrative role responsible for managing engineer schedules, coordinating service desk activities, and ensuring seamless communication between departments and clients.

Key Responsibilities

Engineer Scheduling & Job Coordination

• Allocate engineer resources for service visits and client call-outs.
• Liaise with project and operations teams to align scheduling priorities.
• Monitor and report any concerns regarding engineering staff to the Service Desk Manager.
• Understand and apply client-specific SLAs and cost structures.
• Set up jobs using job management software and coordinate stock requirements with the stock team.
• Arrange necessary permits, plant, and equipment for site access and job completion.
• Ensure timely off-hire of equipment and tools.

Service Desk Administration

• Coordinate with subcontractors to ensure SLA compliance and timely completion of planned maintenance.
• Process completed service sheets and forward relevant information for remedial quotations.
• Update and maintain job records, notes, and documentation within the job management system.
• Schedule follow-up visits and pass completed jobs for invoicing.

Cross-Departmental Collaboration

• Work closely with stock management, accounts support, and project managers to ensure operational efficiency.
• Support the wider service team with administrative tasks as required by senior management.

Candidate Profile

• Strong organisational and multitasking skills
• Excellent communication and coordination abilities
• Experience with job scheduling or service desk software (preferred)
• Ability to work under pressure and manage competing priorities
• A proactive and solutions-focused mindset

What’s on Offer

• Competitive salary and benefits
• A collaborative and supportive team environment
• Opportunities for professional development
• A role with real impact in a growing and respected organisation

Please apply now if you would like to learn more about this role or any other roles.