Service Coordinator

Service Coordinator – Epping

£30,000 – £34,000 | Office Based | Monday–Friday, 37.5 hours

Are you passionate about customer service and route planning? Do you thrive in fast-paced environments where attention to detail and clear communication are key?

We’re looking for a Service Coordinator to join a busy service team. This is a pivotal role, ensuring the drivers are where they need to be, and the customers stay informed and satisfied.

• Planning daily routes for the team of service drivers
• Maintaining and updating the engineer notes in their OMS system
• Handling reactive planning, including rescheduling as needed
• Communicating updates and changes to customers professionally and promptly
• Monitoring contract margins with a commercial mindset
• Actively suggest continuous improvements to improve their service delivery

• Previous experience in scheduling, planning or coordination
• Meticulous attention to detail and strong organisational skills
• Ability to multitask and remain calm under pressure
• Excellent communication and administrative skills, including reporting
• A proactive problem-solver who can think on their feet

• £30,000 – £34,000 salary depending on experience
• Profit share scheme (paid twice yearly – typically £300–£400 each time)
• 20 days’ holiday + bank holidays, increasing up to 23 days with each year of service
• Health plan
• On-site parking
• Casual dress code
• Supportive, down-to-earth team and a role where you can grow

Location: Office-based in Epping, Monday to Friday, 37.5 hours/week.

If you’re ready to take on a role where no two days are the same and your skills make a real difference, we’d love to hear from you!