Service Co-ordinator

Amour Recruitment is seeking an experienced Service Co-ordinator to work for a friendly, fast-growing company based in Totton.

You will be responsible for the day-to-day coordination of engineers’ travel, service reports, spare parts, and customer interactions. This is a key support role and will play a crucial part in ensuring seamless operations and high levels of customer satisfaction.

Duties include:

• Organise engineers' global travel requirements, including flights, hotels, tunnels, and visas.
• Communicate with customers and agents regarding engineers' attendance and updates during service work.
• Work closely with the parts dispatch and Workshop departments to ensure the timely dispatch of spare parts and tools for on-site jobs.
• Maintain and update databases to ensure all service details, reports, and customer interactions are logged accurately.
• Support the Service Managers and team with various administrative tasks, including preparation of service quotations, documents, and sourcing new workshops in key locations.

You will be required to be on-call one week per month, providing support outside regular working hours on an on-call rota.

Responsibilities while on-call include:

• • Answering urgent calls from customers related to breakdowns or urgent service needs.
  • Monitoring and responding to urgent emails or inquiries as they arise.
  • Supporting the coordination of emergency service requirements in collaboration with the engineering team.

Personal requirements:

• Proven experience in a service coordination or administrative role, within logistics or engineering sector is preferred.
• Strong organisational
• Excellent communication skills, both written and verbal, with a strong customer focus.
• Experience in coordinating travel, liaising with engineers, and an understanding of working across multiple time zones is highly desirable.

Hours: Monday to Friday 0800-1700

Salary:£28,000 -£30,000 plus "on call incentive"

Benefits: 29 Days Holiday (including Bank Holidays), Free Parking, Company Pension Scheme, Employee Health plan.

To be considered for this great opportunity apply now or call Amour Recruitment for more information.