Service Co-Ordinator

Our client seeks a Service Co-ordinator with excellent organisational skills, attention to detail, and a proactive attitude. This is a varied and exciting role, ideal for someone who takes pride in their work and enjoys the challenge of coordinating engineers, managing client enquiries, preparing quotes and paperwork, and helping to keep things running smoothly behind the scenes. It’s a fast-paced, varied position ideal for someone organised, proactive, and customer-focused.

Main Duties

• Plan, organise, and assign jobs to teams based on availability, location, and skill set
• Manage and update schedules in real time to accommodate changes, cancellations, or urgent requests
• Plan and coordinate travel arrangements to maximize efficiency and cost-effectiveness
• Coordinate resources, materials, and tasks to ensure projects stay on track
• Act as a point of contact between for our clients and internal teams
• Ensure clear and timely communication of project updates and changes
• Maintain accurate records using planning software and CRM
• Assist with proposals and invoicing for projects worked
• Ensure compliance with company procedures and industry standards
• Identify scheduling conflicts or inefficiencies and implement solutions
• Optimise workforce allocation to reduce downtime and travel costs
• You will work on-call once every four weeks for one week to ensure out of hours issues are covered (once training is completed).

Skills and Experience

• Excellent planning and organisational skills
• Excellent written and verbal communication and influencing skills
• Excellent team-player/enjoys working in a small team
• Able to build and maintain good relationships with customers and engineers
• Excellent attention to detail
• Able to work on own initiative, manage time and workload effectively
• Good working knowledge of Word, Excel and Outlook.

Salary and Benefits

• £26K
• 26 days holiday, plus bank holidays
• 35-hour work week
• Private Medical
• Contributory company pension
• Regular team and company events
• On-call bonus