Service Coordinator

• Annual Salary: £27,000
• Location: Havant
• Job Type: Full-time, Permanent

Join our dedicated team in a leading firm committed to enhancing local communities through a variety of services including responsive repairs, planned works, and improvements. We are seeking a passionate and enthusiastic Service Coordinator to enhance our customer service delivery at our busy resource centre.

• Take calls from trade operatives, clients, and residents, ensuring effective communication and coordination.
• Liaise with operatives and residents regarding booked appointments to ensure smooth operations.
• Assist in the allocation of work to operatives daily, including response work to meet appointment times.
• Collaborate effectively with other departments to deliver excellent service.
• Update and maintain the database with details of appointments and completed works.
• Perform ad hoc administrative duties as required.

• Proven team player with excellent communication skills.
• Ability to manage multiple tasks flexibly and maintain strong administration and word-processing skills.
• High attention to detail and accuracy.
• Strong planning and organisational skills, capable of performing well in fast-paced environments.
• Education: A-Level or equivalent (preferred).
• Experience in customer service, data entry, and telephone handling for at least 2 years (preferred).

• Additional leave
• Company events
• Company pension
• On-site parking
• Private medical insurance
• Company sick pay
• Discounted gym membership

To apply for this Service Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.