Service Coordinator

Service Co-ordinator Job Advert

Since 2004, Comserv has been committed to serving the local community through its delivery of responsive repairs, planned works and property improvements to 8,000 Local Authority properties. Comserv is always growing and looking to welcome new talent to the team.

We have a great opportunity for a dedicated and enthusiastic service co-ordinator to join the amazing team at our busy resource centre in Havant. If you are passionate about customer service, have great communication skills and want to make a real difference to the local community, then we want to hear from you.

The role will be reporting to the Resource Manager, your duties will include:

• Taking calls from our trade operatives, client and residents.
• Liaising with operatives and residents regarding booked appointments.
• Assisting with the allocation of work to operatives on a daily basis, including providing response work to ensure appointment times are met.
• Working effectively with other departments to deliver excellent service.
• Updating and maintaining the Comserv database with details of appointments and completed works.
• Ad hoc administration duties as and when required.

Skills/Qualities

• Team player
• Excellent communication skills
• Flexible and can manage multiple tasks
• Strong administration/ word-processing skills
• Attention to detail and accuracy
• Excellent planning and organisational skills
• Performs well in fast-paced environments

Full-time, Permanent

Monday to Friday

8.00 am – 5.00pm

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer service: 2 years (preferred)
• Data entry: 2 years (preferred)
• Telephone: 2 years (preferred)

Work Location: In person

Benefits:

• Additional leave
• Company events
• Company pension
• On-site parking
• Private medical insurance
• Company sick pay
• Discounted gym membership