Service Coordinator

Our client, an established heating maintenance and service company, is currently recruiting a Service Coordinator to join their administration team. The Service Coordinator will be responsible for liaising with customers and engineers to arrange maintenance and service appointments.

Responsibilities for the Service Coordinator

• Handling inbound and outbound customer queries in relation to heating issues and booking appointments for engineers for reactive works,
• Speaking to customers and engineers via telephony and email
• Efficiently arranging appointments for engineers, considering travel time, engineer skill/authorisation levels and customer demand.
• Responding to general customer enquiries according to the requirements of customer contracts

Key Skills & Experience for the Service Coordinator

• Up to 1-2 years of experience in Coordination/Scheduling - desirable but not essential
• Excellent Customer Care skills
• Strong multitasking and problem-solving skills
• Strong written and spoken communication

Please apply as directed!