Service Coordinator

An exciting opportunity has arisen for a Customer Service Coordinator to join our client, a leading independent sewage treatment specialist serving businesses, local authorities, charities, and residential customers across Southern England.

As a Customer Service Coordinator, you will coordinate and allocate maintenance tasks to engineers using scheduling software. This full-time role offers salary range of £25,000 – £28,000 and benefits.Ideally, you will have some accounts experience especially with Xero (full training provided)

You will be responsible for:

• Handle and route incoming calls promptly, ensuring a professional and courteous response.
• Process purchase invoices and accurately maintain service and financial records.
• Organise and manage calendars, arranging appointments and service schedules.
• Support basic bookkeeping functions using Xero
• Prepare and update documents, spreadsheets, and presentations using Microsoft Office tools.
• Deliver general administrative support across multiple departments as required.

What we are looking for:

• Previously worked as a Service Administrator, Service Coordinator, Operations Coordinator, Operations Administrator, Accounts Administrator, Support Coordinator, Scheduler, Planning Administrator, Office Administrator, Engineering Administrator, Contracts Administrator, Technical Administrator, or in a similar role.
• Ideally have 2 years of experience in customer service and 1 year in scheduling.
• Ideally, you will have some accounts experience especially with Xero (full training provided)
• Skilled in using Microsoft Office applications (Word, Excel, PowerPoint).
• Excellent telephone manner and interpersonal skills.
• Experience in scheduling and accounting software would be preferred.

What’s on offer:

• Competitive salary
• Company pension scheme
• Free on-site parking

Apply today – this is a fantastic opportunity to join a supportive and professional team!

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003