Service Coordinator

3 months contract with local authority

• Provide administrative support to the DFG Home Adaptations Service through various mediums, ensuring efficient and accurate handling of applications and related tasks
  


• Complete home visits to support residents with administrative tasks where applicable
  


• Undertake data input and document production using a range of systems
  


• Act as the first point of contact for residents, internal staff, and external partners
  


• Manage and process all incoming DFG referrals through the case management system
  


• Ensure customer survey questionnaires are returned and recorded to monitor KPI
  


• Manage all administrative tasks such as minute taking, scanning, uploading forms, photocopying, and printing
  


• Liaise with colleagues within the Council and partner organizations, including DFG contractors, giving advice on specific DFG matters
  


• Respond to resident queries, comments, or complaints within the level of responsibility
  


• Raise purchase orders, process invoices, and arrange payment for goods and services
  


• Work flexibly and handle correspondence on behalf of others
  

• Proven experience in providing comprehensive administrative support
  


• Strong communication and interpersonal skills
  


• Ability to work within a legislative framework and adhere to policies and procedures
  


• Proficiency in IT skills and software systems
  


• Excellent organizational and time management skills
  


• Flexibility and adaptability in handling various administrative tasks