Service Coordinator

The Service Coordinator will play a key role in managing schedules, coordinating client requests, and supporting the team to ensure seamless service delivery. This position is ideal for someone with strong organisational skills and a keen eye for detail within the business services industry.

Client Details

This opportunity is with a small-sized business services organisation known for its commitment to providing efficient and reliable support solutions to its clients. The company prides itself on delivering high-quality services and fostering a professional working environment.

Description

• Coordinate and manage service schedules to ensure timely delivery of tasks.
• Act as the primary point of contact for client queries and requests.
• Support the team by maintaining accurate records and documentation.
• Monitor and track service progress, addressing any delays or issues proactively.
• Collaborate with internal departments to streamline service processes.
• Assist in preparing reports and updates for management as needed.
• Handle administrative tasks related to service coordination and client communication.

• The role demands an organized, communicative, and proactive individual. Your responsibilities will include, but are not limited to

• Handling daily queries from engineers and customers via phone, email, and internal referrals

• Managing our CRM database, ensuring accurate records in line with GDPR compliance

• Scheduling work for engineers and overseeing progress from start to completion

• Booking Service visits and call outs

• Preparing quotations, liaising with customers to understand their needs, completing RAMS, and following up on engineer reports and outstanding quotes

Profile

A successful Service Coordinator should have:

• Strong rapport-building skills with customers, engineers, suppliers, and third parties
• Resilience, determination, and ability to work to deadlines
• Prior experience in scheduling work and managing changes as necessary
• Exceptional telephone communication skills

• Ability to work independently and take initiative

• Able to work under pressure

• Experience raising, sending and following up on quotations is an advantage
• Flexible, hands-on approach with a willingness to learn
• Strong organisational skills, with the ability to prioritise tasks for yourself and others
• High attention to detail and a focus on completing tasks efficiently
• Proficient in Microsoft Office applications, including Word and Excel
• Experience within the construction, utilities, or trade sectors is desira

Job Offer

• Competitive salary
• Comprehensive pension scheme.
• A professional and supportive company culture.
• Opportunities to work in a well-established business services organisation.

If you're ready to take on a challenging and rewarding role as a Service Coordinator, we encourage you to apply today!