We offer:

• To present a professional company customer facing image and increase customer service levels. Increasing revenue and margins through building effective customer and colleague relationships. 
• Manage and control the despatch of engineers to Breakdown/TOA jobs as required keeping the customer informed at all stages.
• Proactive control of service planning. Maintaining accurate planning master data.

Tasks and Qualifications:

• To liaise with service engineers, quotation controllers, team leaders and Regional Service Managers to help maximise the effectiveness of service quotations to ensure that revenue and margin opportunities are optimised.
• Liaise with the Regional Service Managers to produce service schedules and communicate these to engineers and confirm with customers.
• Provide proactive communication to customers regarding TOA’s, breakdowns and planned services.
• In line with the Customer Service Charter, communicate with external and internal customers in a professional and competent manner consistent with maximizing customer satisfaction, encouraging repeat business, revenue and profit growth for the business.
• Arrange and plan work arising from Thorough Examinations and Service as required.
• In conjunction with the Regional Service Manager deal with any invoice queries in a timely manner.
• Arrange third party jobs as required through approved suppliers. Fully processing in SAP Goods Receipts etc .
• Adopt a One Linde approach when liaising with all UK regions.
• Ensure time sheet data is accurate and up to date to allow smooth processing of all jobs prior to JBCL.
• Closely monitor all WIP within the service environment, correcting any tasks and errors that prevent the timely completion of jobs.
• To undertake this role in compliance with Health and Safety requirements.
• Whilst the above responsibilities outline the main functions of this position, management may from time to time, ask you to undertake other duties commensurate with the salary for this position.