Service Co-ordinator

Engineering Planning Coordinator – Planning / Engineering

Whythenshawe, Manchester -  Hybrid working

Role & Responsibility as an Engineering Planning Coordinator:

You will be responsible for organising the efficient and cost-effective running of Field Service activities. This will mean that both planned and reactive work is catered for and that the most adequately positioned and qualified engineer attend our customers’ sites in the most prepared fashion as possible. You will also engage Service partners in the field as per the Service partner plan, liaising with other areas business to ensure customer expectations are met. As well as ensuring that your specialist field of work is tended to, you shall also understand and be capable of supporting and managing general administration tasks within the remit of this responsibility.

Main responsibilities for an Engineering Planning Coordinator:

• Co-ordinating the day-to-day activities of the Field Service Engineers


• Interfacing with customers by telephone and email


• Raising and processing quotes on Salesforce and SAP for reactive site visits


• Being aware of technicians’/engineers’ technical ability to support effective planning


• Provision of all relevant information prior to engineers’ visits


• Ordering and booking spare parts to boot stock for all site visits


• Supporting our Smart Support Systems


• Arranging parts to be sent to site


• Supporting tooling administration activities


• Assisting with background operational and administrative tasks to support the efficient running of the planning function and wider service team

Qualification + Profile an Engineering Planning Coordinator:

• Previous planning background is essential


• Customer rapport building skills


• Good telephone manner


• Assertiveness Ability to work under pressure and think outside the box


• To be self-motivated and have the ability to work on own initiative and as part of a team


• A flexible approach to working activities


• Good organisational skills


• Computer literate


• Good decision maker

Benefits + Perks for an Engineering Planning Coordinator:

• The security of working for an international family-owned company who are a global driver within measurement instrumentation.


• Excellent training facilities and personal development plans for your career growth


• Flexible working / Hybrid working.


• Excellent pension scheme


• Increasing annual leave with length of service


• Free onsite parking and subsidised restaurant


• Family social events throughout the year

Who we are

Endress+Hauser is a global leader in measurement instrumentation, services and solutions for industrial process engineering. Despite employing over 16,000 people worldwide, we have remained a family company and are proud of our close-knit working environment. There are always two sides to working with us - the professional and the personal. Together they add up to a more rewarding career, day in and day out.