Service Co-Ordinator

 Service Co-Ordinator

 

My client specialise in Lift maintenance, repairs, installations and modernisations. Due to growth, they seek a Service Co-Ordinator with experience in the Lift Industry to join their team for a permanent role in Chatham.

 

• Book all services in Autovu (AV); co‑ordinate with clients and engineers for site visits.
• Ensure engineers check the autodialler on each service and record the number in Autovu and in the spreadsheet on the drive.
• Log and allocate callouts daily
• Update Lifts OOS board
• Set up new contracts in AV: assign to a route, book the first visit, send the engineer a pack, and pass the new contract pack to Finance once added.
• Check service due dates and proactively book visits.
• Confirm with engineers if a site log card is required and include the correct pack.
• Oversee the Shutdown Board for service-related status updates.
• Organise any client standbys as required.

 

• Daily 8:00 a.m. welfare check on all engineers.
• Liaise with clients day‑to‑day on service scheduling, updates, and outcomes.
• For subcontractors: obtain prices, issue PO numbers, and later verify invoices for authorisation when Finance sends them through.
• Send completed service sheets to clients upon job completion and for the Key clients update their KPI spreadsheet

 

• Weekly invoicing for Services and Callouts: print the sheet, add details and amounts, then pass to Finance to invoice.
• Record internal cost and client charge
• Check sheets and add costs to invoice following callouts.
• Type up the night‑call rota and email to all each month (and whenever changed).
• Ensure phones are switched to the night‑call manager at day‑end, and back to office the next morning
(and handed over daily).