Service Co-ordinator

Service Co-ordinator | Theale, Reading – RG7 4AB  | £28,000 - £30,000 (DOE) + On-Site Parking + Full Training + Career Development | Full-Time | Permanent

Are you an organised Service Co-ordinator with excellent customer service skills and the ability to manage multiple priorities Do you enjoy working in a fast-paced environment where no two days are the same and delivering outstanding service is at the heart of what you do

Workshop Recruitment is supporting a well-established and growing business specialising in heating, cooling and climate control solutions in the search for a Service Co-ordinator to join their team in Theale. This is an excellent opportunity to join a supportive organisation where you'll play a key role in ensuring the smooth delivery of service operations while developing a long-term career. The successful Service Co-ordinator will be responsible for coordinating service requests, scheduling engineers, communicating with customers, and ensuring all jobs are managed efficiently from enquiry through to completion.

Key Responsibilities

Receive and process customer enquiries by telephone and email
Log service requests accurately using internal systems
Coordinate engineer schedules and allocate work efficiently
Keep customers updated on appointments and job progress
Liaise with engineers, suppliers, and internal departments
Arrange parts and materials to support service delivery
Maintain accurate service records and documentation
Assist with quotations, purchase orders, and invoicing
Resolve customer queries and escalate technical issues where appropriate
Provide administrative support to the wider service team

Skills & Knowledge Required

Previous experience in a Service Co-ordinator, Scheduling, Customer Service, or Administration role
Excellent organisational skills with the ability to manage changing priorities
Strong communication and customer service skills
Confident telephone manner
High level of accuracy and attention to detail
Good working knowledge of Microsoft Office and computer-based systems
Proactive and solutions-focused approach

Benefits

Salary of £28,000 per annum
Modern office location next to Theale train station
On-site parking
Full training provided on internal systems
Supportive and collaborative team environment
Genuine opportunity for long-term career development
Permanent, full-time position
Monday to Friday, 8:15am–4:30pm
Based in Theale, Reading
Only candidates based in UK and eligible to work in UK are allowed