Service Coordinator

Service Coordinator

Leighton Buzzard | Office Based

Monday – Friday, 9:00am – 5:30pm

£28,000 - £32,500 depending on experience

Are you an organised and proactive administrator who enjoys coordinating people, managing schedules and keeping customers updated?

We’re recruiting a Service Coordinator to join a friendly, close-knit team within a successful specialist service business based in Leighton Buzzard.

This is a varied role where you’ll be at the heart of the day-to-day operation, coordinating planned and reactive jobs for field-based engineers, maintaining accurate contract information and providing excellent service to customers.

What you'll be doing

Coordinating and booking planned maintenance and reactive service visits
Managing diaries and calendars for a team of Field Service Engineers
Liaising with customers by telephone and email regarding jobs and service visits
Processing and checking customer purchase orders
Maintaining accurate maintenance contract and scheduling information
Collating and checking engineers' job reports
Identifying jobs where follow-up repair quotations are required
Updating site and risk assessment information 

About you

You'll ideally have previous experience within an administration, service coordination, scheduling or customer service position.

Previous experience scheduling engineers, technicians, maintenance teams or other field-based employees would be particularly useful, but isn't essential.

You'll also have:

Strong administration and organisational skills
Excellent customer service and communication skills
A confident and friendly telephone manner
The ability to manage several tasks and changing priorities
Good attention to detail
Confidence using Outlook, Word, Excel, Microsoft 365 and Teams
A positive, reliable and proactive approach
The ability to work both independently and as part of a small team 

What's in it for you?

Your birthday off – paid
Company pension
Monday to Friday working hours
Full on-the-job training
Varied role with plenty of responsibility
Friendly, supportive office environment 

Apply today with your CV to find out more
Only candidates based in UK and eligible to work in UK are allowed