Service Coordinator

Service Coordinator 7032
Location: Cam and Dursley, Gloucestershire
Hours: Full Time | Permanent | Monday - Friday, 9:00am - 5:00pm
Salary: £28,000 - £30,000 per annum

Our client is looking for an organised and personable Service Coordinator to join their team. This is a varied role combining customer service, administration and scheduling, coordinating engineers, servicing, repairs, deliveries and training whilst providing a high standard of support to customers.

Key Responsibilities of a Service Coordinator:

* Manage customer enquiries, quotations, orders and general service administration

* Schedule engineers for servicing, repairs and installations, coordinating availability and customer requirements

* Arrange machine deliveries, installations, repairs and workshop returns

* Manage service and repair enquiries, gathering relevant information and preparing estimates where required

* Process warranty claims and liaise with customers, manufacturers and internal teams

* Monitor completed engineer work, update service records and follow up any outstanding actions

* Contact customers regarding annual servicing and upcoming warranty deadlines

* Coordinate customer training bookings, managing diaries, confirmations, registrations and course documentation

* Maintain accurate customer, service, training and engineer stock records across internal systems

* Deal with delivery issues and coordinate returns, repairs or replacements where required

* Provide general administrative support and assist with additional projects when required

Key Skills of a Service Coordinator:

* Previous experience within administration, customer service, scheduling or coordination

* Strong customer service and communication skills

* Excellent organisation with the ability to manage changing priorities and deadlines

* Good attention to detail and accurate administration skills

* Confident liaising with customers, engineers and internal teams

* Strong IT skills including Microsoft Office and confidence learning new systems

* Proactive, reliable and able to work effectively as part of a team

To be considered for this Service Coordinator role, please contact Katie Tyrrell at First Base Employment
Only candidates based in UK and eligible to work in UK are allowed