Service Co-Ordinator

Service Coordinator

Payrate: £14 per hr. via PAYE

Contract Length - ASAP to until 31st Dec 2026

Location: WF12, Dewsbury, UK

Working Pattern: Fully Onsite - 40hr. per week (8:30 - 17:00)

Purpose of Job:

Manage the service delivery on a daily basis, including the dynamic allocation of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs.

RESPONSIBILITIES:

Support drivers to act on issues identified on the rounds
Undertake debrief of drivers
Encourage 'Stop the Job' if it's unsafe, report to your Supervisor
Report all service concerns
Report all safety concerns
Proactively communicate with customers
Create a customer excellence approach & culture
React to and manage customer queries and complaints
Implement service practices that meet the customers' needs
Build trust & honesty & maintain commitments with customers and suppliers
Report all environmental concerns

ROLE COMPETENCY - This can be achieved through a combination of skills, knowledge, experience and training

SKILLS:

Relationship Management - Proficient
Effective Communication - Proficient
Time Management - Proficient
Informed Decision Making - Proficient
Continuous Improvement - Foundation
IT Proficiency - Foundation

BEHAVIOUR:

Lead By Example
Performance Management
Talent Management
Effective Delegation
Strategic Planning
Professional communication with customers

EXPERIENCE/KNOWLEDGE:

Coordination/administration experience within an operational environment
Strong customer service skills

QUALIFICATIONS:

IOSH Working Safely or equivalent

EFFECTIVENESS (start, monthly, 1-2-1s, annually)

PEOPLE:

Safety leading indicator measures (close calls)
Frontline engagement
Debrief quality, output and action resolution

OPERATIONAL:

Effective management of customer complaints
Reduction in negative call volumes, complaints and credit notes
Increased proactive communication
Route efficiency
On time collections

If shortlisted, a recruiter from the team will contact you within 24-48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or +44 161).

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy
Only candidates based in UK and eligible to work in UK are allowed