Service Co-Ordinator

As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it.

Our values are:

• Entrepreneurship
• Courage
• Respect
• Friendliness

Job Description

PERSON SPECIFICATION:

• PC Literate
• Good telephone manner
• Strong interpersonal, organisation, motivational and communication skills.

CORE ACTIVITIES:

• Take incoming calls from customers and action as necessary.
• Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
• Log and provide key information to enable accurate and meaningful KPI’s to be produced.
• Customer liaison/Queries/Quotations/Estimates
• Engineer contact/Communication/Support
• Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the General Manager.
• Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.
• Cover during absence/holidays for colleagues
• General Admin duties, Incl. Filing, Memos, Faxes, Letters
• Authorise overtime in conjunction with the General Manager, monitor and record on the internal log.
• Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised.

To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability