Service co-ordinator

Job Description

This 9 month Fixed Term Contract is a key role which is focused on establishing and maintaining relationships with our customers, scheduling field and in house service jobs and ensuring all service administration is up to date and accurate. This position requires excellent organizational and communication skills that exhibit a Customer First philosophy.
Reporting to the Service Operations Manager, in this role you will be working closely with service engineers and sales support teams.
In this role you will be responsible for the maintenance and administration of all the service schedule which includes all field service jobs and in house service jobs, coordinate with service technicians to ensure the timely completion of their paperwork including invoices and reports and establish and maintain relationships with customers to clarify and meet customer expectations, coordinate order/schedule changes, perform after service follow up.
This role would suit a person who has the ability to multi-task and organise priorities whilst working to tight deadlines.
Experience Requirements:
Strong customer service skills
Proficient in Microsoft Office applications
Has experience of working in a customer service environment
Must be able to communicate effectively and professionally at all levels
The Successful Candidate:
Enter orders with attention to detail and accuracy.
Take responsibility for ensuring order entry accuracy and providing professional and timely updates to internal and external customers
Has the ability to communicate verbally, written and present

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving.
From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

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