Service Coordinator

Job Description

We have an exciting opportunity for an experienced Service Coordinator to join our team at Dalkia UK. You will join us on a full time, permanent basis based in Belfast.

Dalkia UK is a technical engineering solutions provider for the built environment. We engineer, manage and optimise smart spaces and places leveraging emerging technologies for our customers that improve where people work, learn and live.

Job Purpose;
Allocation and co-ordination of reactive, planned and service installation works between Clients and Engineering staff.

Aims and Objectives;
To focus on the expected team behaviors for achieving significant results and outcomes for the business helping DALKIA to maintain its leading edge status within the industry and our reputation with our customers

Key Responsibilities and Accountabilities
Call Handling
Allocation of jobs to Field Technicians and subcontractors
Review of electronic time sheets for Field Technicians
Pending call reporting and escalation
Co-ordination of Field Technician revisits
Co-ordinating and distribution of maintenance visits
Issuing of pre-planned maintenance scheduled to Clients / Service Managers

On-call administration and updates
Arranging reactive and pre-planned maintenance appointments direct with end user
Client portal updating
Set-up and amendments to maintenance contracts
Manage and reduce all WAIT info.
Achieve monthly maintenance KPI’s
Liaise with Service / Operations Managers re KPI performance
Creation of job packs issuing to Service / Operations Managers
Raising PO’s and issuing to sub-contractors
Goods Received Note updates to CPA

Person Specification Qualifications,
Experience, Knowledge and Skills The knowledge, skills, qualifications and experience relevant to the position are:

Essential
Administration Experience
Computer Literacy Skills
Adaptable and flexible in approach to work required
Excellent Interpersonal Skills
Reliable

Benefits:
25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year
Pension with matched contributions between 6-8%
Life Assurance
Private Medical Insurance Single Cover with the opportunity to pay for additional cover for partner/dependants
Access to wellbeing programmes
Employee Referral bonus with generous bonuses for ‘referring a friend’
Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters
Job Type: Full-time

Benefits:
Company pension
Life insurance
Private medical insurance
Referral programme
Sick pay

Schedule:
Monday to Friday

Work Location: In person