Service Coordinator / Administrator

An exciting opportunity has arisen for an enthusiastic and organised Service Coordinator / Administrator to join a busy and dynamic maintenance and facilities team.

The successful candidate will play a key role in coordinating day-to-day operations, supporting service delivery, and ensuring excellent customer service standards are maintained at all times.

Key Responsibilities

Record and maintain accurate information from operatives, subcontractors, clients, and internal teams.
Ensure all internal systems and databases are updated with relevant and accurate information.
Respond to emails and manage shared inboxes in a professional and timely manner.
Support management teams in planning and coordinating daily works schedules.
Allocate operatives and subcontractors based on skill set, availability, location, and job priority.
Monitor appointments and ensure works are completed efficiently while minimising travel time and downtime.
Carry out customer satisfaction surveys and assist with compiling monthly performance reports.
Order materials and equipment as required.
Escalate issues and provide feedback to management where necessary.
Support the delivery of excellent customer service and maintain positive relationships with clients and customers.

Experience & Skills

Strong working knowledge of Microsoft Office, including Word and Excel.
Accurate keyboard and data entry skills.
Good organisational and communication skills.
Ability to prioritise workloads and work effectively in a fast-paced environment.
Understanding of scheduling, coordination, or administration processes.
Basic knowledge of building maintenance or trade environments would be advantageous.
Good geographical awareness and route-planning understanding.

Hours

8am – 5pm Monday to Friday

Benefits

34 days annual leave including bank holidays, increasing with length of service.
Option to buy or sell annual leave.
Life insurance.
Electric vehicle salary sacrifice scheme.
Cycle to Work scheme.
Discounted gym membership.
Employee recognition and long-service reward schemes.
Company pension scheme.
Access to health, wellbeing, and support services.
Uniform and safety equipment provided where applicable.
Referral bonus scheme
Only candidates based in UK and eligible to work in UK are allowed