Service Coordinator - Canterbury

Position: Service Coordinator 

Location: Canterbury, Kent
Company: Learnd UK
Job Type: Full-Time - Permanent

Learnd UK is growing rapidly and expanding across new regional hubs. We are looking for a proactive Service Coordinator to support our Operations, Service Desk, Maintenance, and Finance teams in delivering excellent customer service and efficient operations.

Key Responsibilities

• Coordinate engineers, maintenance tasks, and remedial works


• Manage service planners, bookings, accommodation, and schedules


• Liaise with customers via phone and email


• Process reports, quotations, invoices, and supporting documents


• Support finance activities including invoicing and credit control


• Assist with parts ordering and supplier coordination


• Support Operations Managers with reporting and contract profitability


• Help improve business processes and operational efficiency

Requirements

• Minimum 2 years’ experience in service coordination or customer service


• Strong organisational and communication skills


• Experience with CRM/service management systems


• Ability to multitask and work under pressure


• Proactive, detail-oriented, and a strong team player


• Right to work in the UK

Benefits

• Competitive salary + benefits


• Healthcare cash benefit


• Enhanced sickness, maternity, paternity & adoption policies


• Employee Assistance Programme


• Cycle to Work Scheme


• Death in Service Policy