Service Coordinator/Administrator

As a Service Coordinator/Administrator, you’ll bring together customers, engineers and internal teams to make sure work is organised, information is accurate and service standards remain high.

You’ll join a well-established, family-run materials handling business with a strong reputation for customer service and long-term relationships. It’s a busy environment where your organisation and communication skills will have a direct impact on how efficiently the department operates.

Benefits

£28,000–£30,000 salary, depending on experience
Permanent, full-time position within an established and growing business
22 days’ annual leave plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Company pension scheme
Free on-site parking
Your responsibilities as Service Coordinator/Administrator

Handle customer enquiries by telephone and email, logging breakdowns, requests and job details accurately
Schedule engineer workloads, prioritising urgent work and helping maximise response times
Coordinate planned maintenance visits, inspections and repair work
Maintain accurate jobs and records within the ERP/service management system, including engineer paperwork and open-job updates
Liaise with engineers, parts, workshop and logistics teams to keep work progressing and customers informed
Support quotations, service contracts, invoicing preparation, job closure and day-to-day operational reporting
What we’re looking for in a Service Coordinator/Administrator

Previous experience within a similar service coordination, scheduling or administration position
Good computer skills and confidence working with business systems and customer records
Excellent written and verbal communication skills
Strong organisational skills, including the ability to prioritise competing workloads
Experience working effectively in a busy service environment where priorities can change quickly
If you’re looking for a busy, varied position where you can make a genuine difference to customers and the wider service operation, apply today for the Service Coordinator/Administrator position.

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