Service Coordinator/Scheduler

Confident Service Co-ordinator/Scheduler to work in a busy service office communicating with all customers, suppliers, engineers, visitors and enquirers

Main responsibilities will be to:

• Manage job completion, from raising job numbers to invoicing
• Management of work in progress to ensure jobs are completed and invoiced in a timely manner and in accordance with any customer KPI's
• Keeping engineering schedule up to date
• Working with other Service Co-ordinators when scheduling works
• Maintaining regular communication with customers
• Review and sign off of quotations including new quotations and engineer’s recommendations
• Liaising with stores to obtain prices for parts and subcontractors.
• Monitoring quotation overview is correct and up to date, including hyperlinks, results, cost and revisions are accurate and correct
• Carry out regular analysis of quotation performance
• Preparation, review and sign off of invoices
• Checking job profitability
• Monitoring customer contracts are up to date
• Monitor standardisation of department diaries
• Issue weekly PPM Schedules
• Monthly valuation reports
• Ensuring Customer Data Base are kept up to date
• Responsible for all asset list updating
• Invoice matching

Key skills needed to complete the role will be:

• Minimum of 3 years experience in administration
• Exceptional organisational skills and proven ability to use initiative
• Excellent knowledge of IT systems (MS Office - Word, Excel, PowerPoint, Outlook & Siclops) and administrative procedures
• Able to manage time effectively in the face of conflicting priorities and time scales and can be relied on to deliver their objectives
• Excellent communication skills - written and verbal
• Office based role - No Hybrid
• Full-time, Permanent, Monday to Friday
• At least 3 years, preferably with some in the FM Industry

Salary: £28,300.00-£30,400.00 per year