Service Delivery Coordinator

Company : Kate+co

Job Type : Full Time

Motherwell, Lanarkshire

Number of Applicants

000+

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Job Description - Service Delivery Coordinator

Job Title: Service Delivery Coordinator (x4)
Location: Motherwell, Glasgow (initially 5 days on-site for training, then 2 days/week in the office)
Contract Length: 26 weeks (fixed-term, not expected to extend)
Hourly Rate: £20.00 per hour
Start Date: Targeting 30th June
Working Hours: Standard full-time hours

About the Role:
We are seeking four Service Delivery Coordinators to join a fast-paced network expansion team on a time-critical project. This role is ideal for candidates with strong communication skills and a B2B service background, looking to make an immediate impact.
Key Responsibilities:

Contact B2B customers via phone and email to arrange replacement of outdated equipment
Clearly explain the need for the upgrade and gain customer agreement
Follow up persistently with non-responsive customers to secure engagement
Pass confirmed cases to scheduling teams for appointment booking
Maintain accurate records of all customer interactions and status updates

What We’re Looking For:

Essential:

Experience working in a B2B environment
Confident communicator with excellent people skills
Self-motivated and able to work independently
Strong attention to detail and organisational ability

Desirable:

Previous experience in telecoms or customer service (not essential)

Additional Info:

You must be able to attend full on-site training in Motherwell initially (5 days/week)
Post-training, hybrid model: 2 days in the office (Wednesday + one additional day)
All equipment will be provided

Interview Process:

Informal 30-minute interview with hiring managers
One interview stage only

How to Apply:

To apply, get in touch with Michael at KC Group on or email your CV to .

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Service Delivery Coordinator

Job Description - Service Delivery Coordinator

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